Policies

Shipping

Please allow 3 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 5-7 business days. Orders submitted on weekends will process that next 2 business days.

Incorrect Shipping Information

If a package is returned  due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. Eclipse Home LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen Packages

Eclipse Home LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Eclipse Home LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Return and Refund Policy

Exchanges or credits will be issued for orders on a case by case basis. If your item arrives damaged or you received the wrong item, you will have the option to exchange or receive a full refund and free return shipping with photo proof provided. For any other reason, you may exchange your item or receive store credit only. Depending on the case, you may receive a partial refund at our discretion. You will also be responsible for paying return shipping. Please submit a return request on the return page.

Cancellation Policy

You may cancel an order within 24 hours.

 

We reserve the right to update these policies as needed.